Clear for you and for us

Terms & Conditions

Last updated: 10 October 2026

Welcome to International Laundries VIP (Jeddah, Al-Salamah). By ordering our services through the website, WhatsApp or our store, you agree to the following terms. We wrote them clearly so the experience is comfortable for both of us.

1 Ordering, pickup and delivery

• An order is confirmed once we reply on WhatsApp and confirm the time.
• Pickup and delivery are free within Jeddah districts, based on available slots.
• Pickup times are approximate and may shift slightly due to traffic or circumstances. We will let you know on WhatsApp if there is a delay.
• If you choose “Leave at door”, our responsibility starts when the driver collects the bag and ends when it is left at your door and a delivery photo is sent to you.
• You can cancel or reschedule free of charge before the driver arrives.

2 Prices and payment

• All prices are in Saudi Riyals and include VAT.
• Prices marked “From” are estimates. The final price is set after inspecting the item (size, fabric, embroidery, stains), and we will tell you before starting work.
• The express service carries an express service fee (50% on top of item prices), and its times are approximate depending on your location and quantity.
• Payment: cash, card/Mada, installments with Tabby or Tamara under their terms, or wallet credit.

3 Inspection before washing

• We inspect every item at pickup and tell you about any existing defects (tears, old stains, faded color, missing buttons).
• Please empty all pockets before handing over your clothes. We are not responsible for anything left in pockets (money, papers, pens, etc.).
• Some old or difficult stains may not come out even with specialized treatment; this is not considered a service failure.

4 Damage, loss and compensation

• We handle your clothes with the utmost care. If an item is damaged or lost due to our error, we will compensate you up to ten (10) times the service price of that item.
• Any issue must be reported within 48 hours of delivery, with photos of the item, and before it is worn or washed elsewhere.
• We are not responsible for damage caused by: manufacturing or fabric defects (shrinking or color bleeding of fabrics that cannot withstand washing); items without care labels or with incorrect manufacturer instructions; delicate accessories and decorations (beads, sequins, glued parts) unless the damage results from clear negligence on our part; or defects that existed before and were reported to you at pickup.

5 Free re-wash guarantee

• If you are not satisfied with the cleaning or ironing of an item, message us on WhatsApp within 24 hours of delivery and we will collect it and re-wash and iron it for free.
• Condition: the item has not been worn or washed elsewhere, and is in the same condition as when delivered.
• The guarantee covers one re-service per item and does not cover stains we told you in advance would not come out.

6 Unclaimed items

• We keep finished items that have not been collected for two months (60 days) from the date they are ready, and we will contact you on WhatsApp during this period.
• After 60 days without a response or collection, we are no longer responsible for the items and may donate them to charity.

7 Packages and wallet credit

• Credit (amount paid + bonus) is valid for 12 months from the date of purchase and can be used on all our services.
• Credit is not refundable in cash and cannot be transferred to another person; it is linked to your registered mobile number.
• If you have special circumstances, message us on WhatsApp and we will work it out with you.

8 General

• We may update these terms; the version published on this website at the time of your order applies.
• These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.
• For any questions: WhatsApp 057 301 0228, or visit us in Jeddah, Al-Salamah District, East Nahda Street.

Our goal is your complete satisfaction. If anything happens, talk to us first and we will fix it as quickly as possible.